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Back Office Customer Service

Combine all service processes in one place so that you always have full transparency over customer requests. Machine or service histories, dashboards or back-office tasks support you in customer service.

Functional areas of SIMPL

Close to your customers thanks to first-class customer service

Ticketing System

Process all requests and orders centrally so that you always have a comlete overview

Task Management

Add specific tasks to each job – so you always know what needs to be done

Planning Board

Schedule your employees directly in the digital planning board in a simple and intuitive way

Customer Portal

Offer your customers direct access to a customer portal for inquiries or files & documents

Customer History

Always keep track of all your customers activities

Central processes in one place

Coordinate all requests and orders centrally in one overview. This way, you can always see which requests are currently being processed, have a high priority or are assigned to whom.

  • Central Order Processing in customer service
  • Files, Documents & Forms for all inquiries & orders
  • Clear Assignments & Communication within the team

Evaluations in the Ticketing System

Always keep track of all requests and orders in your ticketing system with up-to-date figures and evaluations. This is the only way to proactively manage your own business.

  • Overview of all requests and orders
  • Evaluations based on current developments
  • Automatic recording of response times or customer satisfaction in customer service

No double data maintenance

We want to avoid double data maintenance – and you probably do too. Simply integrate your existing ERP into SIMPL without having to invest a lot of time and effort in implementation.

  • Easy integration of third-party systems, e.g. ERP
  • Get started quickly with Excel import and export
  • No double data maintenance

“Thanks to SIMPL, the paperwork chaos in our company is finally a thing of the past. We now centrally record customer inquiries and orders, including all relevant service reports and maintenance protocols, in a single solution. This has not only given us full transparency over all orders but has also noticeably improved communication across the entire team.”

Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH

Customer Service par excellence

We will show you what is possible ✔
A short, non-binding discussion with our experts ✔
High customer satisfaction with the help of SIMPL ✔

Personal Contact

Excellent customer service is a given for us. We are always here for you, ready to assist with any questions or concerns—at no cost to you.

Intuitive User Interface

We prioritize an intuitive and easy-to-use interface. This ensures that your employees enjoy working with SIMPL and require only a short training period.

Secure Data Storage

For data processing, we exclusively use servers that are ISO 27001 certified in Germany. This is the same standard used by online banks.