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Customer Service Management (CSM)

Offer your customers excellent service with fast response times and transparent order processing. This means that all employees in the back office and field service are always informed about the current status, clear responsibilities are defined and you always have an overview thanks to a central search and customer history.

The Problem

Numerous emails, phone calls, on-site inquiries via the service technician – there are various channels through which you receive inquiries every day.

  • Complicated management of different media such as paperwork and emails
  • No transparency about current customer inquiries
  • No central processing and poor database for order processing
Verschiedene Datensilos, die für ein Chaos im Betrieb und im Service in Unternehmen sorgen

The Solution

Ticketing & order system for all customer inquiries – whether by e-mail, telephone or any other channel.

  • Central point of contact for customer inquiries, whether emails directly in SIMPL or inquiries via QR code
  • All information in one place ensures full transparency and optimal order processing
  • Simple categorization and assignment to existing customers, assets or orders

Ticketing- & Order System for more transparency in service

 

Combine requests from the phone, email, QR code or your customer portal in the ticketing & order system. This gives you full transparency about the current status and allows you to respond to your customers in the best way possible.

All information in one place

Coordinate all requests or orders in a central ticketing & order system. You always have an overview of which requests are currently being processed, have a high priority or are assigned to whom.

  • Clear responsibilities within the Team
  • Centralized document management for all relevant information
  • Connection to the existing ERP-System

Evaluations in the Ticketing System

Always keep track of all requests and orders in your ticketing system with up-to-date figures and evaluations. This is the only way to proactively manage your own business.

  • Overview of all requests and orders
  • Evaluations based on current developments
  • Automatic recording of response speeds or customer satisfaction in customer service

The status always at a glance

You can always see the status of the respective inquiry or order at a glance – regardless of whether a new inquiry has been received, is currently being processed or has just been completed.

By assigning a priority, you can always see how important a job is – or whether urgent action is required.

  • Status and assignments at a glance
  • Add priorities, tags or additional descriptions
  • Automatic recognition of customers or associated assets

First-class customer service thanks to Custer Service Management

We’ll show you what’s possible ✔
Short, no-obligation consultation with our experts ✔
Simple service growth with SIMPL ✔

Personal Contact Person

Excellent customer service is a matter of course for us. We are always there for you and will help you with questions and answers – free of charge.

Intuitive User Guidance

We have made intuitive and simple user guidance a top priority. This is the only way to ensure that your employees enjoy working with SIMPL and only need a short training period.

Secure Data Storage

For data processing, we only use servers that are ISO 27001 certified in Germany. This is also the standard used by online banks.