Artificial intelligence in service & maintenance - your smart everyday helper
Do manual tasks such as writing service reports or laboriously searching for old information cost you time and nerves? Do you want to not only store knowledge, but also make it automatically usable – centralized, searchable and easily accessible?
With AI in Service & Maintenance, you can achieve exactly that:
Automated report generation, intelligent knowledge management and data-based decisions – directly in your day-to-day work.
1 central location
for knowledge about your service
over 400.000 €
Savings through more efficient processes
Artificial intelligence that makes your day-to-day work noticeably easier
New AI technologies offer you the opportunity to automate manual tasks, use knowledge more efficiently and respond more quickly to service requests.
Here we show you where you can benefit.
Knowledge management for the entire team – available at any time
A lot of information is already available in the service department – in the form of reports, manuals, machine histories or feedback. With SIMPL, you can make this knowledge usable: centrally stored, contextually retrievable and directly available in use.
- All relevant knowledge sources bundled – in one place, searchable & linked
- Quick problem solving through access to historical data & similar cases
- Machine-related support via a customer portal – incl. instructions & documentation
➡ In this way, know-how does not remain in the heads of individuals – but becomes an advantage for the whole team.
Support in the back office – with AI that thinks for itself
Processing service requests and orders in the back office is often complex, time-critical and involves a lot of coordination.
Artificial intelligence can provide targeted relief here – by consolidating information, recognizing correlations and suggesting formulations.
- Important information automatically summarized – for a quick overview
- Context-based answer suggestions & translations – matching the query
- Link to customer and machine histories – for comprehensible decisions
➡ Fewer clicks, less searching – and more time for personal customer contact.
Strong field service – thanks to AI that optimizes your service
The complexity of solving service and maintenance jobs in the field is enormous. Technicians not only have to solve problems on site, but also constantly search for information and write reports.
With artificial intelligence, you optimize this process and give your team the support they need.
- Technical support from AI – all relevant information bundled and immediately accessible
- Automated service reports – reduce documentation effort, save time
- Insight into past assignments – including suggested solutions and complete history
➡ Your sales force becomes more efficient, more targeted and faster – for satisfied customers and less effort.
“AI is a game changer for our internal processes. It's simply fun to do things at the touch of a button that used to take an hour in some cases.”
Sondermaschinenhersteller und Instandhaltungsunternehmen - Wagner Eschweiler GmbHKunde von SIMPL
Generate texts with 1 click
Create reports, emails and texts in seconds – quickly, easily and effortlessly.
Intelligent knowledge retrieval
Save all relevant documents – manuals, forms or emails – in one place and retrieve them quickly and intelligently from anywhere.
Self-service customer portal
Offer your customers a central point of contact – your customer portal, where all relevant documents are available at all times.
Save real money
Service teams can save up to €300,000 a year through innovative solutions such as AI.
Get started now!
Our experts will show you how you and your team can hit the ground running with artificial intelligence and achieve real success. Let’s take the next steps together!
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.
