Ticketing System
Process all requests and orders centrally so that you always have a comlete overview
Efficient customer service in the back office - with a central CSM solution
Bundle all service processes in one place – and keep track of customer inquiries at all times.
With a CSM (Customer Service Management) solution, you can organize your customer service in a structured and digital way: from machine histories and service reports to dashboards and team tasks in the back office. This means you have all the relevant information at your fingertips – for fast response times and first-class service quality.
Functional areas of SIMPL
Close to your customers thanks to first-class customer service
Task Management
Add specific tasks to each job – so you always know what needs to be done
Planning Board
Schedule your employees directly in the digital planning board in a simple and intuitive way
Customer Portal
Offer your customers direct access to a customer portal for inquiries or files & documents
Customer History
Always keep track of all your customers activities
Coordinate all requests & orders centrally - clear and structured
Keep track of all customer inquiries and service orders at all times. You can see at a glance: Which tickets are open? What has priority? Who is currently responsible? With a central overview, you can control all processes in Customer Service Management (CSM) in a transparent and targeted manner – for smooth processes and fast responses.
- Central order processing with clearly defined responsibilities
- Documents, forms & files directly linked to requests and orders
- Transparent team communication to speed up coordination
➡ This means that you don’t just work reactively in customer service – you think ahead.
Keep an eye on service activities with evaluations in the ticketing system
How many requests are open? How quickly does your team respond? And where do bottlenecks occur?
With up-to-date service KPIs and automatic evaluations, you can recognize in good time where action is needed – and manage your customer service based on data rather than gut instinct.
- All requests & orders at a glance – live, filterable and traceable
- Key figures based on trends & current developments
- Automatic evaluation of response times & customer satisfaction
➡ This is how you turn your ticketing system into a real management tool.
No duplicate data maintenance - simply connected, ready for immediate use
No duplicate data maintenance – seamlessly connected and ready to go immediately
Nobody wants to maintain the same data in multiple systems. With SIMPL, you can easily integrate your existing tools – such as ERP or CRM systems – without any major implementation effort. So you can get started straight away, without complex IT projects.
- Easy connection to existing systems such as your ERP
- Quick start via Excel import & export
- No redundant data – everything is maintained centrally and synchronized automatically
➡ Less effort, more efficiency – and full control over your data.
“Thanks to SIMPL, the paperwork chaos in our company is finally a thing of the past. We now centrally record customer inquiries and orders, including all relevant service reports and maintenance protocols, in a single solution. This has not only given us full transparency over all orders but has also noticeably improved communication across the entire team.”
Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH
Customer service par excellence – now also in your company
Non-binding consultation with our experts ✔
Practical view of your current challenges ✔
Greater customer satisfaction thanks to structured processes with SIMPL ✔
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.
