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CUSTOMER PORTAL FOR SERVICE AND AFTER-SALES

Self-service, ticket overview, and documents—everything in one place for your customers

With SIMPL’s customer portal, you can make your after-sales service digital and customer-friendly. Your customers can access tickets, documents, and status updates themselves—anytime, without having to ask. This reduces your service workload and increases customer satisfaction in the long term.

Kundenportal mit Zugriff auf Maschinen, Wartungsplänen und Tickets

24

Access to documents, maintenance plans & tickets

-40

Reduction in incoming support tickets due to self-service functions

+27

Increased sales through direct inquiries in the portal

Our customers

VHV Anlagenbau Logo
thyssenkrupp logo
x-cooling logo
atmos logo

When customers are waiting - and your service loses time unnecessarily

Queries about spare parts, duplicate ticket messages or lost logs cost valuable time every day. Without a central customer portal, a lot of information comes to nothing – and your service team is constantly working in response mode.

  • Requests on different channels lead to delays and duplication
  • Lack of transparency regarding open tickets, past assignments & spare parts history
  • Unnecessary administrative effort for standard questions and document access

It’s high time for a digital customer portal that simplifies processes and takes the pressure off customers and the service team.

Verschiedene Datensätze, die durcheinander sind
Dashboard mit Kennzahlen zum Standort, Wartungslpänen, Störmeldungen und Ersatzteilbestellungen

Self-service that inspires - and takes the pressure off your team

Whether spare parts orders, document retrievals or service tickets – with the digital customer portal, you can bundle all customer inquiries in one place. Your team gains time, your customers gain transparency – and your service becomes a real competitive advantage.

  • Central platform for all machine, service and order data
  • Self-explanatory access for your customers – anytime and device-independent
  • Automated processes for ticket creation, document provision & tracking

This creates order, reduces effort – and takes your after-sales to a new level.

“Thanks to SIMPL, the paperwork chaos in our company is finally a thing of the past. We now centrally record customer inquiries and orders, including all relevant service reports and maintenance protocols, in a single solution. This has not only given us full transparency over all orders but has also noticeably improved communication across the entire team.”

Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH

More efficiency in after-sales – with your digital customer portal

 

Bundle all service requests, document access and spare parts orders in a central platform.
This reduces manual work, creates transparency and offers your customers exactly what they expect: quick access, clear processes and information available at all times.

Digital machine file & document center - all information at the touch of a button

Provide your customers with structured access to all relevant machine and service data. From the first commissioning log to the last maintenance, everything is digitally documented – traceable, up-to-date and directly accessible.

  • Automated document linking per machine & serial number
  • Download function for manuals, maintenance logs & certificates
  • Full history of all service activities & condition data

This ensures maximum transparency – both internally and externally.

Einsicht in alle Dokumente für die Maschinen
Ersatzteile mit Seriennummerbezug anfragen

Spare parts inquiry with serial number reference - precise, fast & traceable

Instead of lengthy queries via email or telephone, customers can start a spare parts inquiry directly in the portal – based on the machine, component or serial number. Your team receives all relevant information at a glance and can respond quickly.

  • Start request directly on the machine or assembly
  • Serial number & context data transmitted automatically
  • Traceable communication & status tracking for customers

This reduces queries, increases the quality of offers and speeds up the entire process.

Service tickets & order tracking - clarity for everyone involved

From inquiry to feedback: customers record new requests independently, track progress and stay informed at all times. Your team works more efficiently – and the customer feels taken seriously.

  • Ticket creation directly via the portal or via QR code
  • Status, processor & communication in one place
  • Notifications for updates and feedback in real time

For a service process that simply works – even with a high volume of inquiries.

Sichtbarkeit beim Kunden durch QR-Codes und Kundenportal

Ready for more efficiency in service?

Get started with your digital customer portal now – for faster processes, more satisfied customers and more turnover in after-sales.
We’ll show you live how you can get started in just a few weeks.

Individual support from real contacts

We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.

Intuitively developed for use on site

SIMPL also works where time is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.

Made & hosted in Germany

Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.

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