Field Service Management (FSM)
Do you plan and coordinate your service technicians in the field? Assigning orders and creating digital forms and reports are essential components of your service? With Field Service Management, you can manage your field service staff efficiently and offer your customers comprehensive services.
The Problem
Are you still using analog planning boards, Excel spreadsheets or outdated software solutions for scheduling? Paper and pen or scanned PDFs are part of your everyday life? That should change.
- Lack of link to the existing order and the necessary documents
- Limited overview and display of multiple orders, people and assets
- Paper, pen and scanned PDFs make for chaotic processes
The Solution
Clear and intuitive deployment planning incl. digital forms & checklist for field service
- Everything at a glance – no matter what you want to schedule – be it service technicians, vehicles or occupied machines.
- State-of-the-art operation for quick and easy digital planning
- Simply fill out your logs digitally after each job and quickly create your invoices
“Thanks to SIMPL, the paperwork chaos in our company is finally a thing of the past. We now centrally record customer inquiries and orders, including all relevant service reports and maintenance protocols, in a single solution. This has not only given us full transparency over all orders but has also noticeably improved communication across the entire team.”
Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH
Simple Deployment Planning & Digital Field Service
With SIMPL’s Field Service Management, you can digitize your processes holistically and ensure seamless communication between the office and your technicians on site at the customer’s premises
Digital Planning Board - simple and reliable
With SIMPL, you can not only easily schedule new jobs, but also identify critical timeouts at a glance. This way you always have an overview of all deadlines of the current operations.
- Create orders directly from the digital planning board
- Move appointments easily via drag & drop
- Maintain an overview thanks to various filter functions
Ongoing assignments and work always in view
Form Templates Customized to Your Needs
- Design the digital forms the way you need them
- Mobile access on site in the field or in the back office for further processing
- Acceptance reports, checklists, maintenance reports, inspection reports or timesheets, etc.
Individual form templates according to your own requirements
Centralized in One Place
- All forms, reports, documents in one place
- Directly at the respective service order, machine or person
- Find in seconds with the global search
Intelligent linking within the entire system
Unleash Your Service Potential with Field Service Management from SIMPL
We’ll show you what’s possible ✔
Short, no-obligation consultation with our experts ✔
Simple service growth with SIMPL ✔
Personal Contact Person
Excellent customer service is a matter of course for us. We are always there for you and will help you with questions and answers – free of charge.
Intuitive User Guidance
We have made intuitive and simple user guidance a top priority. This is the only way to ensure that your employees enjoy working with SIMPL and only need a short training period.
Secure Data Storage
For data processing, we only use servers that are ISO 27001 certified in Germany. This is also the standard used by online banks.
