Clear ticketing & order system - everything in one place
Keep track of all customer inquiries and service orders – from initial contact to completion. With SIMPL’s central ticketing & order system, you can track the current status at all times, plan efficiently and manage your processes seamlessly.
For more structure, transparency and speed in technical service.
20
Time needed to create a new inquiry
300
time saved by seeking out information per week
100
Transparency about current inquiries & orders
When requests get lost and there is no overview
E-mails, phone calls, notes or feedback from the technician on site – service requests reach you in different ways every day.
Without a centralized system, gaps, delays and unnecessary effort quickly arise.
- Media disruptions & paperwork make structured processing difficult
- No central overview of the current status of requests
- Poor database for quick decisions and clean documentation
➡ It’s time for more transparency and order in your request & order management.
All requests in one place - simple, centralized, clear
Whether by email, telephone or QR code on the machine: with SIMPL’s ticketing & order system, all customer inquiries are centralized in one solution.
This means you always have an overview and can assign, process and document each inquiry in a targeted manner.
- Central recording of all requests – regardless of the input channel
- Transparent order processing with all relevant information
- Simple assignment to customers, machines or assets
➡ This makes your day-to-day service business structured, comprehensible and efficient.
“Thanks to SIMPL, the paperwork in our company is finally a thing of the past. We now record customer inquiries and orders, including all relevant service reports and maintenance logs, centrally in a single solution. This not only gives us full transparency of all orders, but has also noticeably improved communication within the entire team.”
Britt van DeursenBereichsleiterin bei Wagner Eschweiler GmbH
More transparency in service – thanks to a central ticketing & order system
Bundle all inquiries from phone, email, QR codes or your customer portal in a central solution.
This gives you an overview of the current status at all times and allows you to respond faster, in a more targeted and customer-oriented manner.
All information in one place - for maximum clarity in service
Coordinate all requests and orders centrally – clearly, comprehensibly and across teams.
You can immediately see what’s going on, what has priority and who is responsible. This way, everyone in the team knows what needs to be done – and the customer feels it in the quality of the service.
- Intuitive & transparent order management
- Clear responsibilities and priorities at a glance
- Centralized control of all requests and tasks in the team
➡ For a service that works reliably – even with high volumes.
Order creation with one click - simply via e-mail forwarding
Do you receive customer inquiries by e-mail? Then simply forward them to SIMPL.
The relevant data is automatically transferred, assigned to the correct customer and saved directly as a new inquiry in the system.
- No more manual input
- Automatic assignment of customers & content
- Quick start to processing with all information at a glance
➡ Less effort, more speed – and everything immediately in the right place.
Status & priorities always in view - in real time
Keep an overview at all times: You can see at a glance whether a request is new, in progress or already completed.
Additional priorities show you what is urgent – and where your team should react immediately.
- Real-time status of all requests & orders
- Assignment of priorities for maximum clarity
- All relevant information at a glance – for quick decisions
➡ This allows you to actively control your service instead of just reacting.
The central ticketing & order system for your everyday service work
Non-binding consultation with our experts ✔
Individual insights into your service processes ✔
Transparency & efficiency with the ticketing & order system from SIMPL ✔
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where speed is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.
