Service growth & after-sales - new potential for machine manufacturers
Do you want to develop your service business in a targeted manner and generate more turnover in after-sales? Then you need one thing above all: full transparency. With digital insights into machine and customer histories and data-based dashboards, you can lay the foundations for sustainable service growth.
For machine manufacturers who not only build machines – but also think about service.
Functional Areas of SIMPL
Proactive and transparent service
Customer History
Create ttransparency about your installed base and thus also the customer history
QR-Codes
Attach QR-Codes with your logo to the machine so that you are always present with the customer
Customer Portal
Provide your customer with direct access to a customer portal for inquiries or files & documents
Dashboard & Analytics
Systematically track relevant service metrics and identify upselling potentials
Spare Parts
Proactively offer your customers spare parts based on machine history
Service key figures always in view - for targeted growth & active sales in after-sales
If you systematically record key figures from Service & After-Sales, you not only manage more efficiently – you also identify targeted sales opportunities with existing customers.
Whether it’s a maintenance contract, spare parts requirements or retrofitting: data-based insights bring your sales into play.
- Overview of all current service processes & potentials
- Data-based insights for sales & customer meetings
- Proactive approach based on usage, breakdowns or maintenance requirements
➡ This turns service into a sales opportunity – and your after-sales into a growth engine.
Proactive service - act based on data, trigger targeted growth
Transparent key figures are the basis for not just reacting in service – but actively recognizing and exploiting new opportunities.
With clear recommendations for action based on historical data, you can strengthen your after-sales sales and position yourself as a proactive partner for your customers.
- Specific recommendations from data & usage histories – for targeted service growth
- Automated sets of rules for recurring maintenance & servicing measures
- Development of maintenance plans & long-term customer relationships
➡ This not only makes your service more efficient – it also drives long-term sales success.
More visibility for customers - with QR codes directly on the machine
QR codes are a simple but effective way of establishing digital service processes – and strengthening your presence with customers.
Attached directly to machines or systems, they not only enable quick inquiries, but also create constant touchpoints in after-sales.
- QR codes on machines & systems – with logo & individual link
- Service requests directly via the QR code – uncomplicated & without detours
- More visibility = more inquiries – and new sales opportunities
➡ Be present when your customer has a problem – and when they are open to new services.
“ Since the introduction of SIMPL, we have systematically recorded our machines and equipment in the field of heat treatment technology. As a result, we now have complete transparency over our entire installed base, including the life cycle records. Customer inquiries can be made directly via the QR codes on the equipment, and the tedious task of printing manuals is finally a thing of the past.”
Ralf BistritzProkurist bei WELDOTHERM Gesellschaft für Wärmetechnik m.b.H.
Strategic service growth & higher sales in after-sales
Non-binding consultation with our experts ✔
Strategies & features that strengthen your service sales ✔
Concrete approaches for more turnover after the sale ✔
Individual support from real contacts
We accompany you personally – with support that understands your industry. No call center, no script – just fast, direct help from people who really know SIMPL.
Intuitively developed for use on site
SIMPL also works where time is of the essence: mobile, offline-capable, without long training periods. Your technicians will get to grips with it straight away – whether using a tablet or smartphone.
Made & hosted in Germany
Our servers are located exclusively in Germany, are ISO 27001-certified and GDPR-compliant. Do your customers demand confidentiality? We provide it as standard.
