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- Solution
- Solution areas
- Enterprise Asset Management (EAM)Manage machines, systems, and components centrally – with full transparency
- Customer Service Management (CSM)Ticketing, inquiries, and machine history combined – for excellent customer service
- Field Service Management (FSM)Plan deployments, capture forms, and fill out reports on the go – simple and digital
- Maintenance and Servicing (CMMS)Control maintenance efficiently – for maximum equipment availability
- Digital Product Passport (DPP)The digital passport for machines – with data, history, and certificates in one place
- AI in Service & Maintenace (GenAI)Support service & maintenance with AI – e.g., for documentation or analysis
- Use Cases
- QR Codes for machines & equipmentDirect access to information & service through QR codes on your machines
- Back Office Customer ServiceFast response through an overview of all inquiries & orders
- Easy Document ManagementAccess relevant files anytime and anywhere – quickly and easily
- Modern Field ServiceDigital forms & protocols for efficient on-site service
- After-Sales-ServiceIncrease service revenues through transparent processes & maintenance plans
- Maintenance and testing of operating equipmentCentrally manage inspection and equipment – secure and legally compliant
- Solution areas
- Product
- Functional areas
- Inquiry & Order SystemSeamlessly record service requests, centrally manage orders – for transparent workflows
- Dashboard & AnalyticsKeep all service KPIs in view – identify bottlenecks, leverage potential
- Checklists & FormsCapture digital forms on the go and evaluate them centrally – for fewer errors and more speed
- Asset Management & QR CodesCapture machines and components via QR code – with history and documentation
- Customer portalSelf-service access to machine information, documents & tickets – anytime, secure, and without media disruptions
- Document Management & FilesMaintenance plans, manuals & reports instantly available – globally and audit-proof
- Digital Planning BoardPlan deployments flexibly, utilize resources optimally – live and across teams
- Functional areas
- Industries
- Service-oriented manufacturers
- Drive, control & automation technologyDigitize service processes for complex drive systems
- Construction & agricultural machinery manufacturersPlan service operations efficiently and extend machine runtime
- Packaging & food machineryDigitize customer service – from maintenance to spare parts requests
- Pumps, fittings & fluid technologyFully digital documentation, maintenance & traceability
- Special machine constructionSupport complex customer projects – mobile, transparent, and traceable
- Machine tools & production technologyDigitally control and document service & maintenance for precision machines
- Manufacturing companies
- Automotive industry & suppliersSystematically manage maintenance – for maximum availability and quality assurance
- Chemical industryComply with inspection intervals, secure documentation, and reduce downtimes
- Electrical engineering, electronics & energy managementDigitally implement DGUV- & ISO-compliant maintenance and proof of compliance
- Food & beverage industrySecurely capture and evaluate maintenance and hygiene requirements digitally
- Metal & plastics processingCentrally manage maintenance processes and avoid machine downtime
- Pharmaceutical industryValidation-compliant maintenance with mobile documentation and audit trail
- Industrial services
- Service-oriented manufacturers
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- Further information
- Downloads & Case StudiesReal customer projects and templates for your next digitalization initiative
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